Visualising public service: Seeing inside Birmingham City Council's interactions with the public

Birmingham City Council is Europe's largest municipal authority. In 2011 they commissioned a project to visualize the data coming out of their call centres: what, and where, the public were contacting them about, and when they were doing it. The result was https://civicdashboard.org.uk/, which we built together with the digital design agency Mudlark, in a short space of time, and on a very tight budget. This session will cover: * Working with highly structured data whose schema regularly changes * Importing data exported from SAP * Prototyping data exploration * Deeply nested data structures in MongoDB * Hosting an app like this on Heroku * Performance

Watch the video of Matt Patterson's talk here.